Returns & Refund Policy – UpTrend

At UpTrend, customer satisfaction is our priority. If your purchase doesn’t meet your expectations, we’re here to make the return and refund process simple and transparent.

Returns

• You may request a return within 30 days of receiving your order.

• Items must be unused, undamaged, and in original packaging with all accessories included.

• Products showing signs of use, damage, or missing parts may not be eligible for return.

Refunds

• Once we receive and inspect your returned item, you’ll be notified by email.

• Approved refunds will be issued to your original payment method within 5–7 business days.

• Shipping charges are non-refundable, unless the item was defective or incorrect.

Exchanges

• Need a replacement or a different product? Exchanges are available depending on stock availability.

• Please contact us before returning any item to arrange an exchange.

Damaged or Defective Items

• If you receive a damaged, faulty, or incorrect product, contact us within 7 days of delivery.

• Provide clear photos or videos, and we’ll arrange a replacement or full refund at no additional cost.

How to Start a Return

Email us at Bianca_sacco@hotmail.com with your order number and reason for return. Our support team will guide you through the process.

At UpTrend, we stand behind the quality of our products and aim to provide a smooth, worry-free shopping experience.

Contact Information

📧 Email: Bianca_sacco@hotmail.com